Refund policy

Please contact support@buckaroobaby.co to begin your return or exchange process. Return labels will cost $7 which will be deducted from your original payment.

Packages sent back without using our provided shipping label and using our return center will delay your return process 15+ days. We are not responsible for customers who send back items out of our policies stated above and choose to return by personal couriers and shipping labels. If your item(s) is not delivered, no tracking and/or states delivered but our warehouse has not received it, we reserve the right to decline your refund and return. No Exceptions. 

What items are returnable?

* Within 30 days of order date

* In original condition

* Unwashed and unworn

* With tags and in original packaging

What items are non-refundable?

Non-returnable items:

* Gift cards

* Items in clearance / during sales 

* Items marked FINAL SALE

Damaged items MUST be reported within 3 days of receiving the goods to support@buckaroobaby.co, no exceptions.

Gift Returns

If you received a gift and would like to exchange it, it will be processed in the form of store credit. All gifts may be exchanged and are non-refundable. You will need a valid website order number in order to proceed with a gift return. No exceptions. 

We do not accept exchanges

If you would like to exchange an item for a different color, size, or style, please place a new order for that item and send back the original order for a refund within 30 calendar days of receipt.

How soon will I get my refund?

* Once your return is received and inspected, we will send you an email to notify you that we have received your returned items.

* Refunds are issued back to the original form of payment(s).

Return instructions for shoppers

1. Pack all the returned items, along with your order receipt, securely in a polymailer/box. You can use the box items arrived in or another box if you prefer.

1. Affix the provided shipping label and ship back with the courier stated on your shipping label ( ex: USPS, UPS, FEDEX ) to ship the package. The return address for the package is:

BUCKAROOBABYCO
ATTN: RETURNS DEPT
PO BOX 4386
Arcata, CA, 95518, USA

Please allow 10 business days to process all returns.